Online Banking FAQs

Q: What can I do to protect my accounts and personal information while I'm banking online?

A:  There are a few things that you can do:

• Know your ID and password
  • Memorizing your ID and password authenticates that you are the one using Internet Banking and Bill pay.  Also do not let Windows save your online password
• Change your password frequently
• Remember to log off or exit
  • It is important to log off/sign off when you are finished doing your online banking.  Internet Banking automatically signs you off after 10 minutes of inactivity

Q:  Is Internet banking safe and secured?

A:  Yes, please see our page on security

Q:  Can anyone else see my account information?

A:  No, but...

• Your information is accessed only with your personal ID and password
• Your actual account number does not appear on Internet Banking screens
• Do NOT give your ID and password to anyone
• Do NOT write your ID and password down.  memorize it! 

Q:  What if Internet Banking goes down or your computer is not working?

A:  You may access our 24 Hour Banking at 1 (800) 875-2111

Q:  How soon do transfers made on Internet banking take place?

A:  All transfers made before 5:30 pm CST are posted on the same business day.  After 5:30 pm CST or on a non-business day, the transfer will be posted on the next business day

Q:  What does Bill Pay do?

A:  Bill Pay allows you to pay your bills without needing to write a check

Q:  If I use Bill Pay is there a cut-off time?

A:  Yes, if a Bill Pay transaction is entered by 12 noon CST it will be processed on the same business day.  If it is done after 12 noon CST or on a non-business day, the transaction will be processed on the next business day